If so, and the failing printer exhibits one of the above mentioned symptoms, follow your regional process to elevate the case for product replacement. Level 1 Agents – Do your best to determine if the failing printer is within or near 2 years from date of purchase. HP is extending the 1 year Formatter and Scanner Sub Assembly warranties to 2 years from date of purchase. If the error condition is still not resolved then proceed to the Scope section below. In the case of this Service Advisory, the error is due to a bad formatter board that causes the scanner motor to prematurely stop working and triggering either a Scanner Error 5 or 8. On a normal working unit, these error messages may appear after the useful life of the scanner has been exceeded (up to 15k jobs from the flatbed). The Scanner must be able to find ‘home’ (calibration label) before and after Scan/Copy jobs or one of the above errors will be displayed. Scanner Error 8 – Scanner unable to find Calibration Label after Copy or Scan Job. Scanner Error 5 - Scanner unable to find Calibration Label prior to Copy or Scan Job. If the device is able to boot, Scanner failure will exhibit one of the following symptoms: Upon power up, the device may exhibit one or more of the following symptoms:įormatter problems may also lead to Scanner failure. Formatter failures will fall into one of the two following categories: The screening process is not perfect and some defective boards may continue to be installed in new and refurbished units. HP is currently screening new and refurbished formatter boards in hopes of catching the bad ones. HP has an ongoing issue with M2727 formatter board failures that may affect ANY unit (NEW, REFURBISHED, or previously REPAIRED). LJ M2727nfs, CB533A Not Applicable Not Applicable LJ M2727, CB532A Not Applicable Not Applicable
Products Affected Product Number(s) Affected Starting Serial Number Ending Serial Number HP LaserJet M2727 MFP series - Blank display, Display hangs, Control Panel not Responding, Hangs when Initializing, Scanner Error 5 or Scanner Error 8 SUPPORT COMMUNICATION - SERVICE ACTION ADVISORY Now is new service note on LaserJet M2727nf/nfs - for free exchanged unit in Hp service:
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